Better KPI reporting, ‘first-time fix’ for tenant queries and more automation have emerged as the key demands of IT managers for housing providers, according to a survey by CompanyNet and Phoenix. Other findings from the survey included: 90 per cent of respondents thought data protection exposure due to a lack of controls was very important;…
IT wish-list from CompanyNet and PhoenixRead More →
Phoenix
Infinite mailbox ends storage problems at Wirral Partner Homes
After Wirral Partner Homes took over the ownership and management of Wirral Metropolitan Borough Council’s 13,000 homes, the £150 million transfer programme has included a strategic review of its IT systems, with emphasis on its email capabilities. As email has become the key method for internal communication and external communication with contractors and tenants, WPH…
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