QuestBack

LHA-ASRA’s online feedback with QuestBack

Having committed to achieving 90 per cent customer satisfaction by 2014, LHA-ASRA is using QuestBack’s feedback tool to monitor and analyse tenants’ needs through a number of tenant surveys on its services, such as each time a repair is completed. Paul Trainor, group head of performance management, LHA-ASRA, said, “We operate in over 70 UK…
LHA-ASRA’s online feedback with QuestBackRead More →

QuestBack cuts survey times by 70% at Metropolitan Housing

Metropolitan Housing Partnership has reduced the time spent on customer satisfaction surveys by 70 per cent following the introduction of a web-based enterprise feedback management system from QuestBack. The enterprise-level research service is being used by MHP to record and analyse customer feedback on over 10,000 general repairs carried out each year. The QuestBack software…
QuestBack cuts survey times by 70% at Metropolitan HousingRead More →

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