Together Housing Association has signed up with Rant & Rave in order to gain better customer insights. Together Housing has introduced Rant & Rave’s Fast Feedback solution which uses text messages to generate faster customer feedback and insights that can be acted on immediately. By sending a text message to every Together Housing tenant after…
Together Housing partners with Rant & Rave for real-time feedbackRead More →
Rant & Rave
Ranting and raving at Flagship
Flagship Group will be using Rant & Rave’s online customer engagement platform to listen to its tenants in a bid to better understand their needs. Flagship will be rolling out Rant & Rave as a real-time solution across all housing types, covering all customer journeys, and a multitude of touchpoints using email, SMS and IVR….
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Ranting and raving at Affinity Sutton
Affinity Sutton is using software from customer engagement specialists Rant & Rave to capture real-time feedback from its tenants. Anyone who calls Affinity Sutton’s contact centre is now invited via text message to share their thoughts on the service they received, and anyone visiting the housing provider’s website is also invited via a web widget…
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Hammersmith & Fulham Council and Mitie join in the rant
Hammersmith & Fulham Council and its contractors Mitie are now using Rant & Rave to give residents the ability to provide real-time feedback on repairs. Since June 2016, residents who have contacted Mitie to report a fault or request a repair are being invited to rate the service they have received and share their thoughts…
Hammersmith & Fulham Council and Mitie join in the rantRead More →
Orbit’s real-time feedback with Rant & Rave
Orbit Group has reported that it’s the first UK housing provider to use real-time tenant feedback, based on software from Rant & Rave. Already used by the likes of Npower, Sky and EasyJet, the Rant & Rave platform is now the housing provider’s main channel for listening to what its tenants are saying. Previously Orbit…
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Orbit launches real-time tenant feedback
Orbit Group has reported that it is launching the social housing sector’s first real-time tenant feedback system. The real-time system is being implemented by Rant & Rave, a provider of SaaS-based customer engagement solutions. The Rant & Rave system will ask tenants for feedback via text message, voice message or email. This feedback is uploaded…
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