As part of its plan to improve how it handles over 1,500 inbound calls per week, Hexagon Housing engaged Business Systems to install Red Box Recorders’ Quantify system for call recording. The system includes PCI-compliant functionality to deal with card payments made over the phone. The call-recording system was installed and operational within eight weeks…
Business Systems & Red Box Recorders introduce PCI-compliant call recording at Hexagon HousingRead More →
Red Box Recorders
Merlin Housing recording success with Red Box
As part of its strategy of ensuring that all tenant communications are clear, easy to understand and free of jargon, Merlin Housing Society identified voice recording as a means of monitoring operational performance and training its staff, with Red Box Recorders in partnership with NG Bailey being selected as system providers. In March 2013, Red…
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Red Box voice recording for Merlin Housing
Merlin Housing Society reported that it expected to complete the implementation of a voice recording system from Red Box Recorders at its three offices around Bristol during May 2013. The new system will be integrated with Merlin’s newly-upgraded Mitel telephony platform. Merlin will be using the quality management, replay to phone and audio-search modules of…
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