Following A2Dominion’s recent appointment of Mears Group as its new repairs and maintenance contractor, Manifest Software Solutions has completed the integration of A2Dominion’s Dynamics 365-based RedkiteCRM repairs management system and its associated processes with Mears’ own systems within just eight weeks. At the start of the project, A2Dominion identified key areas to focus on as…
Manifest connects A2Dominion, Mears & RedkiteCRMRead More →
RedKiteCRM
North Star streamlines gas compliance with AI
North Star Housing has deployed a streamlined AI-powered compliance module for its gas safety certifications, developed in collaboration with RedkiteCRM (now part of Infinity Group) and based on Microsoft’s AI platform. The deployment is part of the housing provider’s wider move from Capita OpenHousing to Microsoft Dynamics as its main housing management system. North Star…
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RedkiteCRM bought by Infinity Group
Infinity Group, a leading Microsoft-focused cloud services, security and business applications provider, has bought RedkiteCRM, one of the UK social housing sector’s few Microsoft-focused HMS providers. As with Infinity Group, all of RedkiteCRM’s systems are built on Microsoft Dynamics 365 Customer Experience, CRM, Business Central and Power Platform. Following the acquisition, Infinity Group will grow…
RedkiteCRM bought by Infinity GroupRead More →
Extending Microsoft Dynamics – Going Mobile
In the March issue of Housing Technology, I wrote about how Microsoft Dynamics can be extended to tenant self-service portals; in this article I will discuss how Microsoft Dynamics can be extended to mobile devices. There is an increasing emphasis in the housing sector on flexible working, whether this is because there are more face-to-face…
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Self-service portals & Microsoft Dynamics… What next?
Once you’ve installed Microsoft Dynamics, what next? Well, the product itself has the flexibility to be extended in many different directions, and most of our customers are usually wanting to extend Dynamics so that others can access it via implementing a portal. Portals are an attractive proposition to many customer-facing organisations, offering the ideal win-win…
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Past, present and what the future could be…
It’s been 17 years since Microsoft Dynamics was first introduced and many people, me included, missed the launch of Microsoft CRM (as it was then called) v1.0 because it singularly failed to grab anyone’s attention. Fast forward to Microsoft CRM v3.0, which was the first version people started to take seriously. This version was also…
Past, present and what the future could be…Read More →
