Teign Housing Association has deployed ShoreTel unified communications from Incom Business Systems as part of its plan to improve its customer service experience. Comprising the ShoreTel unified communications platform and enterprise contact centre software, Incom’s solution is intended to enable the housing provider to integrate all of its main business applications in order to achieve…
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ShoreTel
Unified comms for better customer service
Housing providers of all sizes are increasingly turning to unified communications (UC) to adopt new ways to communicate with tenants and residents while also increasing employee flexibility. One of the main reasons for implementing UC is because customers expect to reach their housing providers via a wide range of integrated communication services. This is not…
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ShoreTel nets Trident with unified communications
Trident Housing Association has deployed ShoreTel’s Enterprise Contact Centre system to deliver unified communications across its business. With 3000 properties in the Midlands under its management, Trident usually receives 1600 customer calls each week, underscoring the importance of its communications systems. By integrating ShoreTel Enterprise Contact Centre with its Microsoft Dynamics CRM system, all data…
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ShoreTel unified comms at Devon & Cornwall Housing
Devon & Cornwall Housing Group has implemented a unified communications infrastructure from ShoreTel, supported by Datasharp, to improve customer service and support flexible working. The housing group, which manages 17,000 homes and employs 700 staff, has installed the 340-user system across its nine offices. The project began in June 2008 and went live during April…
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