GCI has won a contract to support Thrive Homes’ agile working and transformation of its customer experience with more omni-channel services and mobile working. GCI is implementing Skype for Business and GCI’s Cloud Contact Centre for seamless communication and collaboration between teams, new channels of communication for customers and real-time reporting. GCI will also provide…
Thrive Homes’ digital services from GCI & SkypeRead More →
Skype
Plus Dane’s HMS tender with Skype
In a change from the usual face-to-face ‘beauty parade’ of tender respondents, Plus Dane Housing recently used Skype for Business to run over 70 demonstrations online as part of its goal to choose a new housing management system, with the ultimate aim of reducing its 17 core business systems to just two. Jill Burns, head…
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GCI implements Skype contact centre for Shelter
GCI has won a Skype for Business contract with Shelter. The housing and homelessness charity will use the latest cloud technology to run a more flexible contact centre to help the 60,000 people that call every year for help with their housing needs. Stuart Moore from Shelter said, “Staffed by just 30 housing advisers, we…
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