8×8 has introduced the latest addition to its contact centre solution, developed with housing providers in mind. Proactively engaging customers, Active Assessor is set to revolutionise customer engagement and property maintenance. In itself, Active Assessor sounds simple. This new solution uses 8×8 Contact Centre technology, enabling housing providers to send their customers an SMS survey…
Technology for better repairs – Active AssessorRead More →
Social Telecoms
The next leap – 5G & beyond for housing
Believe it or not, the UK is at the forefront of telecommunications, particularly in Europe, and we are fortunate to witness evolutionary steps unfolding right before our eyes. EE, for example, has demonstrated that it has the fastest data network and the most reliable voice and data capabilities for 11 consecutive years, according to twice-a-year,…
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Innovation & transformation
Welcome to a journey of transformation and innovation in social housing, where technology meets tenancies to create a seamless experience for both housing providers and their residents. In this article, we will explore the transformative journeys of Housing Solutions and Beyond Housing, two forward-thinking Social Telecoms customers who have embraced the power of modern contact-centre…
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Next-level contact centres in housing
In the digital age, contact centres have evolved beyond traditional call-handling. They now serve as crucial hubs of customer interaction, leveraging cutting-edge technologies to deliver seamless, efficient and personalised customer service. At the same time, housing providers and local authorities face unique challenges. They’re tasked with meeting Tenant Satisfaction Measures (TSMs) while dealing with rising…
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Review of Data Matters 2023
Housing Technology’s second successful Data Matters one-day event took place at The British Museum in central London earlier this month. Kindly sponsored by 3C Consultants, Aareon, IntoZetta, Social Telecoms and Switchee, Data Matters attracted a packed audience of over 120 data specialists from housing providers, with the event completely sold out beforehand. With 11 presentations…
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Housing Technology 2021 Live Broadcast Review
According to many of the guests, speakers and participants at Housing Technology 2021 at the start of March, the first live broadcast of our annual conference and executive forum raised the bar for how digital events should be run. “BEST EVER DIGITAL CONFERENCE!” Hosted by George Grant, Housing Technology’s co-founder and CEO, and Emma Birchley,…
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