Raven Housing Trust won the gold award in the customer/tenant services category of the inaugural Housing Technology 2024 awards. Mark Baker, executive director of resources and deputy chief executive at Raven Housing Trust, explains the digital transformation and customer experience programme behind its ‘Better Connected’ programme. Raven Housing Trust has spent the past three years…
Raven Housing’s award-winning Better Connected projectRead More →
Techlabs London
Raven Housing completes three-year project with TechLabs London
TechLabs London has successfully completed Raven Housing Trust’s ‘Better Connected’ programme, a three-year digital transformation project with TechLabs London’s iProperty Cloud housing platform at its core. The Better Connected programme brought together multiple workstreams, bringing together customer excellence, property management of new and existing homes, digital and data, commercial staff and business improvements under one…
Raven Housing completes three-year project with TechLabs LondonRead More →
Digital assistance and digital adoption
Wherever you are on your digital transformation journey, you’ve probably spent a lot of money on digital solutions across your housing organisation, or plan to do so; housing management, asset management, customer service, repairs and maintenance… the list goes on. But how do you know you’re getting the most from your investments, and are you…
Digital assistance and digital adoptionRead More →
Raven Housing’s iProperty experience
We’ve successfully just gone live with TechLabs London’s iProperty Cloud, built on Microsoft’s Power Platform and Dynamics 365. Over recent months, we’ve been working with TechLabs to enhance iProperty Cloud to meet our specific needs. This first iterative go-live within our larger ‘better connected’ programme included full CRM capability, providing a 360-degree view of customer…
Raven Housing’s iProperty experienceRead More →
Notting Hill Genesis live with Techlabs’ iProperty Cloud
As part of a wider digital transformation programme, Notting Hill Genesis has just gone live with Techlabs London’s iProperty Cloud sales module after a 10-week implementation. Rajiv Peter, director of digital technology, Notting Hill Genesis, said, “We chose TechLabs London because of its collaborative approach as well as being easy to deal with. It also…
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Origin Housing signs up for TechLabs’ iProperty Cloud
TechLabs London has signed a two-year deal with Origin Housing for its iProperty Cloud CRM software, starting with the sales, resales and shared ownership module and apps. As part of Origin’s ongoing digital transformation programme, iProperty Cloud will be deployed to all areas within sales and shared ownership for the housing provider’s commercial team to…
Origin Housing signs up for TechLabs’ iProperty CloudRead More →
