A best-in-class enterprise architecture for housing providers is increasingly built on a cloud-first, mobile-first and web-first trio of guiding principles. In fact, these cornerstones, when combined with data and culture, form the basis of many of the digital transformation strategies that I have read about in the past year or so, and for good reason….
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Technology Services Group
Unpacking the Microsoft stack in housing
The Housing Technology 2020 conference in March seems a long time ago now and for many of us, it was the last time we networked and shared a drink or two; it’s safe to say life has changed considerably since then! In our conference presentation, we cast our minds back to 2019, a year of…
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Making the most of Microsoft Teams
Author: Tony Hughes, TSG Who would have thought it – three weeks ago we were enjoying another fabulous Housing Technology event and preparing to deliver our presentation on the latest and greatest Office 365 features including chatbots, form processing and all things AI. Now we’re in lockdown, mobilising workers for home-working to help the country fight…
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Ground-breaking solutions with Office 365
Office 365 as a sector-specific solution As the adoption of Microsoft Office 365 powers ahead in the housing sector and most social housing providers have completed their migrations of email to the cloud, many are now embarking on true digital transformation via the ground-breaking Office 365 Power Platform. The Office 365 journey has been an…
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Home Group saves £220k with TSG
A new knowledge management tool developed by IT specialists Technology Services Group (TSG) has saved Home Group £220,000 in its first year of operation and reduced the training time for new call-centre staff by almost 70 per cent, from one month to just 10 days. Home Group receives over 24,000 repair calls every month. Inefficiencies…
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