In recent years, conversations around data management have intensified, particularly the distinction between structured and unstructured data, itself a crucial element in housing providers’ strategic planning. Understanding these data types and their implications can significantly affect decision-making, operational efficiency and innovation in our sector. Millions of information sources While housing providers are actively addressing their…
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TSG
Microsoft-first for digital transformation
Digital transformation has become a pivotal process for businesses aiming to stay competitive and relevant. But what does digital transformation entail, and why should you consider adopting a Microsoft-first approach for this journey? We’ll delve into the principles of digital transformation, explore how a Microsoft-centric ecosystem can foster efficiency, and discuss the benefits of this…
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Maximising the potential of Microsoft Dataverse and Power Apps
Microsoft Dataverse and Power Apps have emerged as powerful tools to help revolutionise the way housing providers operate, from managing tenant data to improving communications and service delivery. Let’s delve into how housing providers can harness the full potential of Dataverse and Power Apps to achieve their goals and serve their communities more effectively. What…
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Data-driven decisions with business intelligence
Data is the lifeblood of any organisation and without a true understanding of what it means and how it can affect your operations, you may be operating in the dark. Business intelligence (BI) tools can provide housing providers with the right insights and analytics to make informed decisions and drive operational efficiency. But first and…
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Making the most of your Microsoft platform
At the Housing Technology 2023 conference, we discussed how housing providers are embracing Microsoft technologies to future-proof their organisations, using examples from our own customers because we knew that the results spoke for themselves. Whether you are streamlining the processing of landlord certificates, automating your authorisation-to-recruit process or improving your mobile working, there is a…
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Improving tenants’ experience with Microsoft Customer Voice
In England, over 20 new tenant satisfaction measures (TSMs) will be used by the Regulator of Social Housing (RSH) from April 2023 to gather data on how satisfied tenants are with the performance of their housing providers. The TSMs will address five primary topics, including maintenance, building safety, effective complaint handling, tenant interactions and neighbourhood…
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