Upstream Works

GDPR and your contact centre

As the hub of every customer touch point, your contact centre is certain to be handling, changing and processing personal data, warranting careful assessment of the GDPR regulations. It’s critical that housing providers continue to deliver exceptional customer experiences to their tenants as they implement the changes required for compliance. So what are the elements…
GDPR and your contact centreRead More →

Omni-channel tenant engagement

Delivering an omni-channel tenant engagement approach results in a better experience for both tenants and the agents serving them. It also results in a better bottom line for the business. Thankfully, advances in customer-centric technology make achieving these goals not only possible, but also easy and cost-effective. Five key omni-channel strategies: Ensure your platform is…
Omni-channel tenant engagementRead More →

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Upstream Works

Footer

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing