The social housing sector is almost unique in the way organisations share learning and expertise, supporting each other to evolve and improve. This year, a key theme of Voicescape’s annual customer conference was the growing opportunity to unify data and allow it to flow across systems and departments, creating more consistent, customer-centric services. Moving beyond…
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Voicescape
Voicescape’s triple council win for income collection
Voicescape’s Collections system has been chosen by Rugby Borough Council, Tameside Metropolitan Borough Council and Great Yarmouth Borough Council to improve their respective income collection processes. By using automations, behavioural insights and data-science tools from Voicescape Collections, the three councils want to improve their processes for collecting council tax, with an emphasis on identifying the…
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Technology for better repairs & maintenance (and happier tenants)
Housing Technology interviewed senior housing executives from Askporter, FLS – Fast Lean Smart, Infinity Group, MIS Active Management Systems, NEC Housing, Plentific, Propeller and Voicescape about how housing provider can improve their maintenance and repairs operations through fewer bottlenecks and unresolved repairs and more first-time fixes and, ultimately, happier tenants. What are the common causes…
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The power of collaboration – Embracing AI in housing
Artificial intelligence (AI) has the potential to revolutionise social housing by enhancing efficiency, improving service delivery, and increasing tenant satisfaction. However, to fully embrace its potential in our sector, we need to ensure a collaborative effort focused on sharing experiences, knowledge and best practices. Drawing on insights from our recent white paper (Embracing AI in…
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Technology dilemma – In-house vs. external IT development
Housing Technology interviewed housing and software development experts from Asprey Solutions, FLS – Fast Lean Smart, Infinity Group, Totalmobile and Voicescape about the respective merits of in-house software development and external IT development. How do you choose? Totalmobile’s managing director for property & facilities management, David Webb, said, “The main criteria for determining in-house development…
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Allpay & Voicescape collaborate for arrears
Allpay has announced a partnership with Voicescape, with a focus on automating the management of arrears’ cases and more streamlined payment processes. Voicescape and Allpay’s combined expertise will empower housing providers and local authorities to provide better customer experiences through advanced engagement automation and versatile payment options, leading to efficient rent collection processes, reduced manual…
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