Housing Technology interviewed senior housing executives from Askporter, FLS – Fast Lean Smart, Infinity Group, MIS Active Management Systems, NEC Housing, Plentific, Propeller and Voicescape about how housing provider can improve their maintenance and repairs operations through fewer bottlenecks and unresolved repairs and more first-time fixes and, ultimately, happier tenants. What are the common causes…
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Voicescape
The power of collaboration – Embracing AI in housing
Artificial intelligence (AI) has the potential to revolutionise social housing by enhancing efficiency, improving service delivery, and increasing tenant satisfaction. However, to fully embrace its potential in our sector, we need to ensure a collaborative effort focused on sharing experiences, knowledge and best practices. Drawing on insights from our recent white paper (Embracing AI in…
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Technology dilemma – In-house vs. external IT development
Housing Technology interviewed housing and software development experts from Asprey Solutions, FLS – Fast Lean Smart, Infinity Group, Totalmobile and Voicescape about the respective merits of in-house software development and external IT development. How do you choose? Totalmobile’s managing director for property & facilities management, David Webb, said, “The main criteria for determining in-house development…
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Allpay & Voicescape collaborate for arrears
Allpay has announced a partnership with Voicescape, with a focus on automating the management of arrears’ cases and more streamlined payment processes. Voicescape and Allpay’s combined expertise will empower housing providers and local authorities to provide better customer experiences through advanced engagement automation and versatile payment options, leading to efficient rent collection processes, reduced manual…
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The importance of ethical AI
Artificial Intelligence (AI) is here and quite clearly it’s here to stay. While some understandably see it as a risk or threat, others are embracing the opportunities that it brings. The latest figures appear to support this sentiment. According to the most recent Business and Insights Conditions Survey, approximately one-in-six businesses are currently implementing at…
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IT automation, behavioural science & staff retention
The screw has been turning on social housing providers and local authorities, as wave after wave of challenges have piled on the pressure; historical funding issues were exacerbated by the pandemic, with the ensuing cost-of-living crisis adding to the problems. The reality is organisations are having to do far more with less in a bid…
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