Rotherham Metropolitan Borough Council has appointed Voicescape to help boost its collections of former tenant arrears (FTA) and current tenant arrears (CTA). The council is using Voicescape’s software to analyse and measure tenant data, profile the financial risk that it faces from universal credit, as well as using Voicescape’s tools to understand tenants’ behaviours and…
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Voicescape
ClwydAlyn Housing selects Voicescape for rent collections
ClwydAlyn Housing in North Wales has chosen Voicescape to deliver its Collections software to help tenants pay their rents on time, reduce arrears and generally mitigate the effects of universal credit. The housing provider is also using the Voicescape service, which combines tenant data with behavioural insights, to provide welfare contact in response to the…
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10 tips for tenant communications
Author: Muhammed Shaikh, Voicescape As social housing providers step up measures to safeguard tenants during the developing COVID-19 situation, the need to communicate clear, reliable and timely information has become essential. Here, we offer 10 tips for handling your tenant communications: Get a crisis comms team together; the sooner you engage them in planning your…
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Income collection is everyone’s problem
Income collection needs to start as a technology challenge, with the automated elements being made to work harder so that the people element can work smarter, explains John Doyle, managing director of The Housing Contact Company. As the roller coaster of the financial year for housing providers continues its relentless cycle, most income teams find…
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Housing Contact Company’s second win at Adactus Housing
The Housing Contact Company has announced its first contract for its Call2Collect service at Adactus Housing Group following the completion of a two-month free pilot project. The Call2Collect service supports earlier interventions for rent arrears by replacing expensive agent-based, outbound calling activity with an automated service designed to convert the collections of arrears into inbound…
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