Artificial Intelligence (AI) is here and quite clearly it’s here to stay. While some understandably see it as a risk or threat, others are embracing the opportunities that it brings. The latest figures appear to support this sentiment. According to the most recent Business and Insights Conditions Survey, approximately one-in-six businesses are currently implementing at…
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Voicescape
IT automation, behavioural science & staff retention
The screw has been turning on social housing providers and local authorities, as wave after wave of challenges have piled on the pressure; historical funding issues were exacerbated by the pandemic, with the ensuing cost-of-living crisis adding to the problems. The reality is organisations are having to do far more with less in a bid…
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Rotherham Council appoints Voicescape to boost rental collections
Rotherham Metropolitan Borough Council has appointed Voicescape to help boost its collections of former tenant arrears (FTA) and current tenant arrears (CTA). The council is using Voicescape’s software to analyse and measure tenant data, profile the financial risk that it faces from universal credit, as well as using Voicescape’s tools to understand tenants’ behaviours and…
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ClwydAlyn Housing selects Voicescape for rent collections
ClwydAlyn Housing in North Wales has chosen Voicescape to deliver its Collections software to help tenants pay their rents on time, reduce arrears and generally mitigate the effects of universal credit. The housing provider is also using the Voicescape service, which combines tenant data with behavioural insights, to provide welfare contact in response to the…
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10 tips for tenant communications
Author: Muhammed Shaikh, Voicescape As social housing providers step up measures to safeguard tenants during the developing COVID-19 situation, the need to communicate clear, reliable and timely information has become essential. Here, we offer 10 tips for handling your tenant communications: Get a crisis comms team together; the sooner you engage them in planning your…
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Income collection is everyone’s problem
Income collection needs to start as a technology challenge, with the automated elements being made to work harder so that the people element can work smarter, explains John Doyle, managing director of The Housing Contact Company. As the roller coaster of the financial year for housing providers continues its relentless cycle, most income teams find…
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