Housing Technology interviewed experts from Castle Computer Services, JMC IT and Waterstons on their views of how housing providers’ IT infrastructures are likely to change over the next few years and also to predict the ‘next big thing’ for new technologies. Key IT infrastructure trends Enabling seamless mobile working and, as a closely-related area, the…
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Waterstons
Gateway appoints Waterstons as IT Partner
Gateway Housing Association has appointed Waterstons as its long term IT partner to work with its in-house IT team to provide first, second and third line support as well as IT governance. The contract began in February 2014 and will run for between three and five years. The delivery of the contract will be coordinated…
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Questioning the value of value for money
From Alistair MacLeod, Director, Waterstons. Sir – While value for money has always been important for social landlords, recent noises from the regulator suggest the effectiveness of consistently achieving it is under scrutiny, as doubts have been raised over the actual value received from procurement contracts. In my experience, a common problem for any organisation,…
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Blurring the boundaries
From: Alistair McLeod, Director, Waterstons Sir – It strikes me that many housing providers have a slightly misunderstood view of their strategic priorities which then permeate down and affect effective service delivery and the successful alignment of ICT. Housing providers primarily manage assets and are therefore operationally excellent, meaning they deliver high-quality, repeatable services at…
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Better performance management with data integration
Aspirations and expectations of delivering exemplary customer service and an engaging community strategy have never been greater within the housing sector. Business executives and stakeholders continue to place ever-increasing importance on these values and are always looking for solutions to help raise standards and improve tenant satisfaction. My experience is that the key to achieving…
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Tower Hamlets’ 3-year Waterstons plan
Tower Hamlets Community Housing has just embarked on its new three-year IT strategy with support from Waterstons. The focus of THCH’s strategy is to align IT with the organisation’s five-year corporate plan, support performance improvements and lower the cost of the IT infrastructure and service delivery. After liaising with the housing provider’s internal steering group…
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