Nine months after Housing Technology first reported on Oneserve’s cloud-based implementation at property repairs firm Vivark (see Housing Technology, May 2013), the company has reported some impressive results. The original Oneserve implementation was intended to streamline Vivark’s voids management processes and give its management complete visibility of the progress of each job.
For Vivark’s subcontractors, Oneserve helped set up a tailored workflow to manage the process of turning around units from start to finish, covering all stages, from pre-inspection to invoicing. The system helps the subcontractors manage their workload, while keeping Vivark completely up to date on progress.
Tony Cahill, executive director of commercial services, Vivark, said, “We are absolutely delighted with the far-reaching benefits; they have totally exceeded our expectations.”
In the first year of operation, the Oneserve system has saved Vivark £225,000, including £150,000 through better productivity and performance and £50,000 in administrative time.
Ken Browne, head of client services at Knowsley Housing Trust, a client of Vivark, said, “I can wholeheartedly say that the Oneserve system has made a massive difference to Knowsley Housing and enabled us to fully integrate a mobile solution out on site with back-office facilities.”
The managing director of one of Vivark’s contractors said, “The solution has become an invaluable tool for our project information management, workforce planning and real-time communication of performance.”
