Voicescape’s Collections system has been chosen by Rugby Borough Council, Tameside Metropolitan Borough Council and Great Yarmouth Borough Council to improve their respective income collection processes.
By using automations, behavioural insights and data-science tools from Voicescape Collections, the three councils want to improve their processes for collecting council tax, with an emphasis on identifying the right people to contact at the best time and automating many of the time-intensive activities required to reach customers.
Richard Moore, revenues manager, Rugby Borough Council, said, “One of the biggest challenges for collections teams is finding innovative approaches to managing arrears that strengthen relationships and foster long-term financial stability.
“Our aim is to empower residents to self-serve at the ‘early intervention’ stage, and our collaboration with Voicescape will help us to support and manage their council tax arrears and mitigate our financial risk.”
