West Dunbartonshire Council has bought Mobysoft’s Rentsense software for predictive analytics to help it mitigate the effects of universal credit.
Ryan Chalmers, section head of revenues and benefits, West Dunbartonshire Council, said, “Rent collection is obviously a key priority for us and with the introduction of universal credit and other welfare reforms, we wanted to take a ‘prevention rather than cure’ approach.
“Like many local authorities, we had previously been reactive which usually meant that we were only actually helping tenants in financial difficulties possibly weeks after they first ran into trouble.”
Mobysoft’s RentSense software enables housing providers to offer tenants greater support and often to intervene before tenants go into arrears or at the first stages of low-level debt, while also increasing rent collection rates.
