Leicester City Council has just completed the implementation and roll out of new workforce scheduling and mobile working software from Wheatley Associates, with its housing repairs and maintenance workers being the first to use the new system.
Amrik Singh, planning and major works manager, Leicester City Council, said, “Planning daily work schedules for our mobile workforce of over 450 operatives and ensuring that the right people with the right skills are on site at the right time isn’t easy. We needed a system that could not only plan the schedules but also respond dynamically to the changes in the field.
“The handheld GRASP system feeds information in real-time directly to the supervisors, allowing decisions to be made quickly and easily. The software also allows us to keep tenants fully informed by communicating when operatives are on their way to them and when the work has been completed.”
The implementation is based on Wheatley Associates’ GRASP software for mobile workforce scheduling and its TODAY software for mobile working and communications. Wheatley Associates will also integrate GRASP with the council’s existing Capita OpenHousing back-office systems for reporting and its existing stores systems for improved stock control and materials management.
Once the new system is fully embedded in its housing repair and maintenance operations, the council plans to expand its use to more than 1,000 mobile workers in other council departments.
